Frequently Asked Questions

Zaveato is Manchester's online halal marketplace and UK service booking platform. Order fresh halal meat and groceries from local halal butchers and shops, or book trusted local services — all from one account.

Halal shopping (our focus):

• Fresh halal lamb, beef, chicken, mince and goat from real Manchester butchers
• Groceries: rice, lentils, spices, Asian vegetables and pantry staples
• Delivery or click & collect from independent halal shops

Local services (across the UK):

• Beauty, hair and wellness appointments
• Driving instructors and lessons
• Healthcare, home repair, legal, and more

Ordering halal meat and groceries:

1. Browse Manchester halal butchers and grocery shops by category or postcode
2. Add products to your basket — meats, groceries, and pantry staples
3. Choose home delivery or click & collect from the shop
4. Pay securely online with card, Apple Pay or Google Pay
5. Track your order and get updates from the shop directly

Booking a local service:

1. Browse services by category, location, or provider name
2. View provider profiles, prices, and real-time availability
3. Pick a date and time that works for you
4. Pay online or pay at the venue, depending on the provider
5. Get confirmation and automatic email reminders

For customers: yes, completely free. Browsing, creating an account, and getting notifications all cost nothing. You only pay for the products you order or the services you book.

For halal shops and service providers: also free to join. There are no monthly subscriptions, no setup fees, and no contracts. Zaveato takes a small percentage only on paid orders and bookings — pay-as-you-go. If you don't earn, you don't pay.

See our pricing page for the full breakdown.

Halal shops (marketplace focus):

• Halal butchers — fresh lamb, beef, chicken, mince, goat
• Halal grocers — rice, lentils, spices, Asian vegetables, pantry essentials
• Specialty food shops — bakeries, sweets, ready-to-cook
• Home delivery or click & collect from Manchester shops

Local services (UK-wide):

• Beauty & hair: haircuts, styling, manicures, facials
• Health & wellness: massage, physiotherapy, acupuncture
• Driving instructors — lessons in your area
• Home services: plumbers, electricians, cleaners
• Professional: tutors, accountants, legal, immigration

Yes — halal is our marketplace focus. Zaveato is built for Muslim families across Manchester and the wider UK who want to order fresh halal meat and groceries online from real independent halal butchers, halal grocers, and specialty food shops.

Every shop is an independent, local business — you're ordering directly from your neighbourhood's halal butcher or grocer, not from a warehouse. Categories like halal lamb, beef, chicken, mince, and goat, plus rice, lentils, spices and Asian vegetables, are built into the platform.

Alongside the halal marketplace we also list trusted local services across the UK, so you can book a haircut, a driving lesson, or a plumber from the same account.

Halal marketplace: our current focus is Manchester and surrounding areas — including Rusholme, Longsight, Cheetham Hill, Levenshulme, Moss Side, Didsbury and more. Delivery zones are set by each individual shop, so availability depends on which shop you're ordering from.

Service bookings: available across the United Kingdom. Enter your postcode or city name to find providers near you.

We're continuously expanding our coverage and adding new providers and shops. If your area isn't well-covered yet, check back regularly or contact us to request more options in your region.

No, you don't need an account to make a booking. Zaveato offers guest checkout, allowing you to book appointments by simply providing your name, email, and phone number.

However, creating a free account offers several benefits:

• View all your bookings in one place
• Easy rebooking with saved preferences
• Faster checkout process
• Access to booking history and receipts
• Manage appointment reminders
• Save favorite providers

Creating an account is quick and easy:

1. Click "Get Started" or "Sign Up" in the top navigation
2. Enter your email address and create a password
3. Verify your email address by clicking the link sent to your inbox
4. Complete your profile with your name and phone number

That's it! You're ready to start booking services.

You can search for services in several ways:

• Browse by Category: Click on service categories on the homepage to see all providers offering those services
• Search by Location: Enter your postcode or city to find nearby providers
• Search by Provider Name: If you know the business name, search directly
• Filter Results: Use filters to narrow down by price range, availability, ratings, and distance

All search results show provider ratings, pricing, and real-time availability to help you make the best choice.

Zaveato takes provider quality seriously. Here's how we help you choose with confidence:

• Verified Profiles: All providers are verified before joining the platform
• Customer Reviews: Read genuine reviews from previous clients
• Star Ratings: See overall ratings based on customer feedback
• Detailed Profiles: View provider qualifications, experience, and certifications
• Portfolio: See photos of previous work and services
• Response Rate: Check how quickly providers respond to bookings

Currently, Zaveato focuses on streamlined booking through the platform. All essential information about services, pricing, and provider details is available on their profile page.

If you have specific questions or special requirements:

• Include them in the appointment notes when booking
• After booking, you'll receive the provider's contact information for direct communication
• Contact our support team if you need assistance with special requests

Booking an appointment is simple:

1. Find your desired service and provider
2. Click "Book Now" or "View Services"
3. Select the specific service you want
4. Choose your preferred date and time from available slots
5. Add any special requests or notes
6. Review booking details and price
7. Complete payment or select "Pay at Venue"
8. Receive instant confirmation via email

Yes! When booking with a provider, you can select multiple services that will be combined into a single appointment. The system will automatically calculate:

• Total duration of all selected services
• Total price
• Available time slots that can accommodate all services

This is perfect for combining services like a haircut and color, or multiple beauty treatments in one visit.

Booking availability varies by provider:

• Advance Booking: Most providers allow bookings up to 3 months in advance
• Last-Minute Booking: You can book available slots as soon as today, depending on provider availability
• Recurring Appointments: Some providers offer the option to book regular recurring appointments

The booking calendar shows all available slots based on the provider's schedule and existing bookings.

You can manage your appointments easily through your account:

To Cancel:

• Go to "My Bookings" in your account
• Find the appointment and click "Cancel Booking"
• Confirm cancellation
• Refund eligibility depends on the cancellation policy and timing

To Reschedule:

• Go to "My Bookings" and select the appointment
• Click "Reschedule"
• Choose a new available time slot
• Confirm the new booking

Important: Always check the provider's cancellation policy before booking, as cancellation terms vary by provider.

Cancellation policies are set by individual service providers and are clearly displayed before you complete your booking. Common policies include:

• Free Cancellation: Cancel up to 24-48 hours before appointment for full refund
• Partial Refund: Cancellations within 24 hours may incur a fee
• No Refund: Very late cancellations or no-shows are typically non-refundable

Zaveato's general policy:

• Cancellations made 24+ hours before appointment: Full refund
• Cancellations made less than 24 hours: Subject to provider's policy
• No-shows: No refund

Always review the specific cancellation policy shown during booking.

Yes! You'll receive immediate confirmation:

• Email Confirmation: Sent instantly to your registered email with all booking details
• Slot Reference: Unique reference number for your appointment
• Provider Details: Name, address, contact information
• Service Details: Service name, duration, price
• Date & Time: Appointment schedule
• Directions: Location and how to find the venue

You can also access all booking details anytime in your account under "My Bookings".

Your Slot Reference number can be found in several places:

• In your confirmation email (subject line and email body)
• In your account under "My Bookings" next to each appointment
• In the booking details page when you click on an appointment

If you booked as a guest without an account, the reference number is in your confirmation email. You can use this number along with your email address to look up your booking using the "Find Your Booking" feature.

Yes! During the booking process, you'll find an "Appointment Notes" or "Special Requests" field where you can:

• Specify preferences (e.g., preferred stylist, specific treatment details)
• Mention any allergies or sensitivities
• Request parking information
• Ask questions about the service
• Provide any other relevant information

These notes are sent directly to the provider so they can prepare for your appointment and meet your needs.

Zaveato accepts multiple secure payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express
• Digital Wallets: Apple Pay, Google Pay
• Pay at Venue: Some providers allow you to pay in person (if enabled)

All online payments are processed through our secure payment partner, Stripe, which is PCI DSS compliant and uses industry-standard encryption.

Absolutely! Your payment security is our top priority:

• Stripe Integration: We use Stripe, a globally trusted payment processor used by millions of businesses
• PCI DSS Compliance: Meets the highest security standards for card payments
• SSL Encryption: All data is encrypted during transmission
• No Card Storage: We never store your full card details on our servers
• 3D Secure: Additional authentication layer for card payments
• Fraud Protection: Advanced fraud detection and prevention systems

The timing of charges depends on your payment choice:

• Pay Online Now: You're charged immediately when you complete the booking. The payment is held securely and released to the provider after your appointment is completed.
• Pay at Venue: No charge at booking time. You pay the provider directly at the appointment using their accepted payment methods.

Refunds: If you cancel within the free cancellation period, refunds are processed within 5-10 business days to your original payment method.

Deposit requirements vary by provider and service:

• Full Payment Bookings: Most bookings require full payment at the time of booking
• Pay at Venue: No upfront payment required, full amount due at appointment
• Special Services: Some high-value or lengthy services may have specific payment terms

The payment requirement is always clearly shown before you confirm your booking.

Refund processing depends on the cancellation timing and policy:

Eligible Cancellations:

• Cancellations within the free cancellation period receive 100% refund
• Refunds are processed automatically upon cancellation approval
• Money is returned to your original payment method
• Typical processing time: 5-10 business days

Provider-Initiated Cancellations:

• If a provider cancels, you receive an immediate 100% refund
• You'll be notified immediately and can rebook with another provider

Yes! You'll automatically receive:

• Booking Confirmation: Sent immediately after booking with payment details
• Receipt After Appointment: Emailed after your appointment is completed
• Account Access: All receipts available in "My Bookings" under each appointment
• Download Option: Download PDF receipts for your records

Receipts include: Slot Reference, service details, date/time, provider information, itemized pricing, payment method, and transaction ID.

Joining Zaveato as a service provider is straightforward:

1. Submit Application: Click "Become a Provider" and complete the application form
2. Provide Business Details: Business name, services offered, location, pricing
3. Verification: Our team reviews your application and verifies your credentials
4. Setup Profile: Create your provider profile with photos, description, and services
5. Set Availability: Configure your working hours and booking calendar
6. Go Live: Once approved, your profile goes live and clients can start booking

The approval process typically takes 2-3 business days.

Free to join. Pay only when you get bookings.

• No setup fee — free to create your provider profile
• No monthly subscription — no fixed costs
• No contract — pause, remove listings, or leave at any time
• Small percentage per paid booking — you keep most of each fee
• You set your own prices, availability, and cancellation rules

If a month goes by with no bookings, you pay nothing. Commission rates are shown transparently in your provider dashboard before you list. Full details on the pricing page.

The Provider Dashboard gives you complete control:

• Calendar View: See all your bookings at a glance
• Real-Time Notifications: Get instant alerts for new bookings
• Booking Management: Accept, reschedule, or cancel appointments
• Availability Control: Set working hours, breaks, and time off
• Service Management: Add, edit, or remove services and pricing
• Client Information: Access client details and appointment notes
• Reporting: Track earnings, booking statistics, and performance

Provider payments are handled securely and efficiently:

• Payment Collection: When clients book and pay online, payments are held securely
• Release Schedule: Payments are released to you after the appointment is completed
• Payout Frequency: Regular payouts (weekly or monthly, depending on your settings)
• Direct Deposit: Money is transferred directly to your registered bank account
• Commission Deduction: Zaveato's commission is automatically deducted
• Payment Reports: Detailed breakdowns available in your dashboard

For "Pay at Venue" bookings, you collect payment directly from the client, and only pay commission on the booking value.

Yes! You have complete control over your schedule:

• Working Hours: Set different hours for each day of the week
• Breaks: Block out lunch breaks or personal time
• Time Off: Mark holidays, vacations, or days off
• Buffer Time: Add preparation time between appointments
• Service Duration: Set specific durations for each service
• Last-Minute Bookings: Control how far in advance clients can book
• Recurring Schedules: Set up weekly patterns that repeat

Changes to your availability update in real-time, so clients only see slots when you're actually available.

As a provider, you should avoid cancellations when possible, but we understand emergencies happen:

• Cancellation Process: Cancel through your dashboard with a reason
• Client Notification: Client receives immediate notification and full refund
• Rescheduling Option: Offer alternative times to the client
• Impact on Rating: Frequent cancellations may affect your provider rating
• Professional Courtesy: Cancel as early as possible to minimize client inconvenience

Best Practice: Keep your calendar up-to-date to prevent double-bookings and cancellations.

Getting your halal butcher, grocery, or specialty food shop online takes about 15–30 minutes:

1. Sign up: Click "Become a Partner" — free, no credit card, no commitment
2. Shop details: Business name, address, opening hours, contact
3. Add products: Halal meats, groceries, or specialty items with photos, prices, and stock levels
4. Delivery & collection: Set your delivery zones, minimum order values, and click & collect windows
5. Go live: Publish your shop and start accepting orders

Manchester-based halal shops are our marketplace focus, but any UK shop is welcome to list.

Nothing to join. Pay only when you earn.

• No setup fee — free to create your shop and list products
• No monthly subscription — no fixed costs, ever
• No contract — leave whenever you want
• Small percentage per paid order — you keep the vast majority of each sale
• You set your own prices — full control, no forced discounts

If a month goes by with no orders, you pay nothing. Commission rates are shown transparently in your provider dashboard before you list. Full details on the pricing page.

The Shop Dashboard gives you complete order management:

• Order Notifications: Get instant alerts when new orders come in
• Order Status: Update status as you process orders (received, preparing, ready, dispatched)
• Customer Details: View delivery addresses and customer notes
• Order History: Access all past orders and customer information
• Analytics: Track sales, popular products, and revenue

Yes! You can offer both options:

• Home Delivery: Set delivery zones, minimum order values, and delivery fees
• Click & Collect: Allow customers to order online and collect from your shop
• Collection Slots: Define available collection times
• Delivery Radius: Set how far you're willing to deliver

You can enable one or both options based on your business needs.

Shop payments are handled securely:

• Payment Collection: When customers pay online, payments are held securely
• Release Schedule: Payments are released after orders are fulfilled
• Payout Frequency: Regular payouts to your bank account (weekly or monthly)
• Direct Deposit: Money transfers directly to your registered bank account
• Commission Deduction: Zaveato's commission is automatically deducted
• Sales Reports: Detailed breakdowns available in your dashboard

Product management is straightforward:

• Add Products: Upload photos, descriptions, prices, and stock levels
• Categories: Organise products into categories for easy browsing
• Variants: Add size, colour, or other product options
• Stock Tracking: Monitor inventory and get low stock alerts
• Bulk Import: Upload multiple products at once (CSV import)
• Product Status: Mark products as active, draft, or out of stock

Ordering is easy:

1. Browse shops in your area or search for specific products
2. Add items to your basket
3. Choose delivery or click & collect
4. Enter your delivery address (if applicable)
5. Review your order and pay securely
6. Track your order and receive updates

You can order from multiple shops in a single session, though each shop order is processed separately.

Delivery options vary by shop:

• Home Delivery: Get products delivered to your door (availability depends on shop's delivery area)
• Click & Collect: Order online and pick up from the shop
• Same Day: Some shops offer same-day delivery
• Scheduled Delivery: Choose a delivery slot that suits you

Delivery fees and minimum order values are set by each shop and displayed clearly before checkout.

Yes! Order tracking is available:

• Order Confirmation: Receive an email immediately after ordering
• Status Updates: Get notified when your order is being prepared, dispatched, or ready for collection
• My Orders: View all your orders in your account dashboard
• Delivery Notifications: Receive updates when your order is on its way

If you ordered as a guest, use your email and order reference to track your order.

Order changes depend on the status:

• Before Processing: Contact the shop immediately to request changes
• Being Prepared: Changes may not be possible once preparation starts
• Dispatched: Cannot be cancelled once shipped
• Click & Collect: Cancel before collection slot for full refund

Each shop has their own cancellation policy, which is shown before you complete your order. Contact the shop directly through your order page for any issues.

If you have an issue with your order:

1. Go to "My Orders" in your account
2. Find the order and click "Report Issue"
3. Describe the problem (missing items, damaged goods, wrong products)
4. The shop will be notified and respond to resolve the issue

Most issues are resolved within 24-48 hours. If you're not satisfied with the shop's response, contact Zaveato support for assistance.

Returns policies vary by shop:

• Return Window: Most shops accept returns within 14-30 days
• Condition: Items must be unused and in original packaging
• Food Items: Perishable goods typically cannot be returned
• Refund Process: Once the shop accepts the return, refunds are processed within 5-10 business days

Check the shop's specific return policy on their page before ordering. Contact the shop through your order page to initiate a return.

If you've forgotten your password:

1. Click "Sign In" and then "Forgot Password?"
2. Enter your registered email address
3. Check your email for a password reset link
4. Click the link and enter your new password
5. Confirm your new password

The reset link is valid for 24 hours. If it expires, simply request a new one.

Security Tips:

• Use a strong, unique password
• Don't share your password with anyone
• Change your password regularly

To update your account details:

1. Sign in to your account
2. Click on your profile icon or name
3. Select "Account Settings" or "Edit Profile"
4. Update your information (name, email, phone, address)
5. Save changes

Email Changes: If you change your email address, you'll need to verify the new email before it becomes active.

Provider Profiles: Business information can be updated through the Provider Dashboard under "Profile Settings".

Yes, you can delete your account at any time:

1. Go to Account Settings
2. Scroll to "Account Management"
3. Click "Delete Account"
4. Confirm deletion and provide feedback (optional)

Important Notes:

• Active Bookings: Cancel all upcoming appointments before deleting your account
• Data Retention: Some data may be retained for legal and financial compliance
• Permanent Action: Account deletion cannot be undone
• Provider Accounts: Settle all pending payments before deletion

Alternatively, you can deactivate your account temporarily instead of permanent deletion.

To change your email address:

1. Sign in and go to Account Settings
2. Click "Change Email"
3. Enter your new email address
4. Enter your current password for verification
5. Check your new email for a verification link
6. Click the verification link to confirm

Your email will be updated once verified. All future communications will be sent to the new email address.

If you're not receiving our emails, try these steps:

• Check Spam/Junk Folder: Our emails sometimes get filtered
• Add to Safe Senders: Add orders@zaveato.co.uk and support@zaveato.co.uk to your contacts
• Check Email Settings: Ensure email notifications are enabled in your account
• Verify Email Address: Confirm your email address is correct in your profile
• Email Provider Blocking: Some email providers have strict filters

If problems persist, contact our support team with your registered email address, and we'll investigate.

Yes, we take data security and privacy very seriously:

• GDPR Compliant: We follow UK and EU data protection regulations
• Data Encryption: All data is encrypted in transit and at rest
• Secure Infrastructure: Industry-standard security measures and monitoring
• Privacy Policy: Clear policy on how we collect, use, and protect your data
• Limited Access: Only authorized personnel can access personal data
• No Data Selling: We never sell your personal information to third parties
• Regular Audits: Security practices reviewed and updated regularly

Read our full Privacy Policy for complete details.