Question 1

What is Zaveato?

Accepted Answer

Zaveato is the UK's all-in-one platform for booking services and shopping local. Whether you need a haircut, beauty treatment, driving lesson, or want to shop from local stores, Zaveato makes it easy to discover, book, and buy. For Services: Real-time availability and instant booking Verified service provider profiles Appointment reminders For Shopping: Browse local shops and products Home delivery or click & collect Support local businesses

Question 2

How does Zaveato work?

Accepted Answer

For Booking Services: Browse services by category, location, or provider name View provider profiles, services, pricing, and availability Select your preferred date, time, and service Pay securely online or choose to pay at the venue Receive confirmation and reminders via email For Shopping: Browse local shops and products in your area Add items to your basket Choose delivery or click & collect Pay securely online Track your order and receive updates

Question 3

Is Zaveato free to use?

Accepted Answer

Yes, creating an account and browsing is completely free for customers. You only pay for the services you book or products you order. For service providers and shop owners, Zaveato charges a small commission on completed transactions to maintain and improve the platform. There are no setup fees or monthly subscriptions.

Question 4

What can I find on Zaveato?

Accepted Answer

Services: Beauty & Hair: Haircuts, styling, manicures, facials, makeup Health & Wellness: Massage therapy, physiotherapy, acupuncture Driving Instructors: Lessons in your area Home Services: Plumbers, electricians, cleaners Professional Services: Consultants, tutors, accountants Shops: Local retailers and boutiques Bakeries and food shops Gift shops and specialty stores And many more local businesses!

Question 5

Which areas does Zaveato cover?

Accepted Answer

Zaveato is currently available across the United Kingdom. You can search for services and shops in your area by entering your postcode or city name. We're continuously expanding our coverage and adding new providers and shops. If your area isn't well-covered yet, check back regularly or contact us to request more options in your region.

Question 6

Do I need an account to book an appointment?

Accepted Answer

No, you don't need an account to make a booking. Zaveato offers guest checkout, allowing you to book appointments by simply providing your name, email, and phone number. However, creating a free account offers several benefits: View all your bookings in one place Easy rebooking with saved preferences Faster checkout process Access to booking history and receipts Manage appointment reminders Save favorite providers

Question 7

How do I create an account?

Accepted Answer

Creating an account is quick and easy: Click "Get Started" or "Sign Up" in the top navigation Enter your email address and create a password Verify your email address by clicking the link sent to your inbox Complete your profile with your name and phone number That's it! You're ready to start booking services.

Question 8

How do I search for a service or provider?

Accepted Answer

You can search for services in several ways: Browse by Category: Click on service categories on the homepage to see all providers offering those services Search by Location: Enter your postcode or city to find nearby providers Search by Provider Name: If you know the business name, search directly Filter Results: Use filters to narrow down by price range, availability, ratings, and distance All search results show provider ratings, pricing, and real-time availability to help you make the best choice.

Question 9

How do I know if a provider is trustworthy?

Accepted Answer

Zaveato takes provider quality seriously. Here's how we help you choose with confidence: Verified Profiles: All providers are verified before joining the platform Customer Reviews: Read genuine reviews from previous clients Star Ratings: See overall ratings based on customer feedback Detailed Profiles: View provider qualifications, experience, and certifications Portfolio: See photos of previous work and services Response Rate: Check how quickly providers respond to bookings

Question 10

Can I contact a provider before booking?

Accepted Answer

Currently, Zaveato focuses on streamlined booking through the platform. All essential information about services, pricing, and provider details is available on their profile page. If you have specific questions or special requirements: Include them in the appointment notes when booking After booking, you'll receive the provider's contact information for direct communication Contact our support team if you need assistance with special requests

Question 11

How do I book an appointment?

Accepted Answer

Booking an appointment is simple: Find your desired service and provider Click "Book Now" or "View Services" Select the specific service you want Choose your preferred date and time from available slots Add any special requests or notes Review booking details and price Complete payment or select "Pay at Venue" Receive instant confirmation via email

Question 12

Can I book multiple services at once?

Accepted Answer

Yes! When booking with a provider, you can select multiple services that will be combined into a single appointment. The system will automatically calculate: Total duration of all selected services Total price Available time slots that can accommodate all services This is perfect for combining services like a haircut and color, or multiple beauty treatments in one visit.

Question 13

How far in advance can I book?

Accepted Answer

Booking availability varies by provider: Advance Booking: Most providers allow bookings up to 3 months in advance Last-Minute Booking: You can book available slots as soon as today, depending on provider availability Recurring Appointments: Some providers offer the option to book regular recurring appointments The booking calendar shows all available slots based on the provider's schedule and existing bookings.

Question 14

What if I need to cancel or reschedule my appointment?

Accepted Answer

You can manage your appointments easily through your account: To Cancel: Go to "My Bookings" in your account Find the appointment and click "Cancel Booking" Confirm cancellation Refund eligibility depends on the cancellation policy and timing To Reschedule: Go to "My Bookings" and select the appointment Click "Reschedule" Choose a new available time slot Confirm the new booking Important: Always check the provider's cancellation policy before booking, as cancellation terms vary by provider.

Question 15

What is the cancellation policy?

Accepted Answer

Cancellation policies are set by individual service providers and are clearly displayed before you complete your booking. Common policies include: Free Cancellation: Cancel up to 24-48 hours before appointment for full refund Partial Refund: Cancellations within 24 hours may incur a fee No Refund: Very late cancellations or no-shows are typically non-refundable Zaveato's general policy: Cancellations made 24+ hours before appointment: Full refund Cancellations made less than 24 hours: Subject to provider's policy No-shows: No refund Always review the specific cancellation policy shown during booking.

Question 16

Will I receive a booking confirmation?

Accepted Answer

Yes! You'll receive immediate confirmation: Email Confirmation: Sent instantly to your registered email with all booking details Slot Reference: Unique reference number for your appointment Provider Details: Name, address, contact information Service Details: Service name, duration, price Date & Time: Appointment schedule Directions: Location and how to find the venue You can also access all booking details anytime in your account under "My Bookings".

Question 17

How do I find my Slot Reference number?

Accepted Answer

Your Slot Reference number can be found in several places: In your confirmation email (subject line and email body) In your account under "My Bookings" next to each appointment In the booking details page when you click on an appointment If you booked as a guest without an account, the reference number is in your confirmation email. You can use this number along with your email address to look up your booking using the "Find Your Booking" feature.

Question 18

Can I add notes or special requests to my booking?

Accepted Answer

Yes! During the booking process, you'll find an "Appointment Notes" or "Special Requests" field where you can: Specify preferences (e.g., preferred stylist, specific treatment details) Mention any allergies or sensitivities Request parking information Ask questions about the service Provide any other relevant information These notes are sent directly to the provider so they can prepare for your appointment and meet your needs.

Question 19

What payment methods do you accept?

Accepted Answer

Zaveato accepts multiple secure payment methods: Credit/Debit Cards: Visa, Mastercard, American Express Digital Wallets: Apple Pay, Google Pay Pay at Venue: Some providers allow you to pay in person (if enabled) All online payments are processed through our secure payment partner, Stripe, which is PCI DSS compliant and uses industry-standard encryption.

Question 20

Is it safe to pay online?

Accepted Answer

Absolutely! Your payment security is our top priority: Stripe Integration: We use Stripe, a globally trusted payment processor used by millions of businesses PCI DSS Compliance: Meets the highest security standards for card payments SSL Encryption: All data is encrypted during transmission No Card Storage: We never store your full card details on our servers 3D Secure: Additional authentication layer for card payments Fraud Protection: Advanced fraud detection and prevention systems

Question 21

When will I be charged?

Accepted Answer

The timing of charges depends on your payment choice: Pay Online Now: You're charged immediately when you complete the booking. The payment is held securely and released to the provider after your appointment is completed. Pay at Venue: No charge at booking time. You pay the provider directly at the appointment using their accepted payment methods. Refunds: If you cancel within the free cancellation period, refunds are processed within 5-10 business days to your original payment method.

Question 22

Do I need to pay a deposit?

Accepted Answer

Deposit requirements vary by provider and service: Full Payment Bookings: Most bookings require full payment at the time of booking Pay at Venue: No upfront payment required, full amount due at appointment Special Services: Some high-value or lengthy services may have specific payment terms The payment requirement is always clearly shown before you confirm your booking.

Question 23

How do refunds work?

Accepted Answer

Refund processing depends on the cancellation timing and policy: Eligible Cancellations: Cancellations within the free cancellation period receive 100% refund Refunds are processed automatically upon cancellation approval Money is returned to your original payment method Typical processing time: 5-10 business days Provider-Initiated Cancellations: If a provider cancels, you receive an immediate 100% refund You'll be notified immediately and can rebook with another provider

Question 24

Can I get a receipt or invoice?

Accepted Answer

Yes! You'll automatically receive: Booking Confirmation: Sent immediately after booking with payment details Receipt After Appointment: Emailed after your appointment is completed Account Access: All receipts available in "My Bookings" under each appointment Download Option: Download PDF receipts for your records Receipts include: Slot Reference, service details, date/time, provider information, itemized pricing, payment method, and transaction ID.

Question 25

How do I become a service provider on Zaveato?

Accepted Answer

Joining Zaveato as a service provider is straightforward: Submit Application: Click "Become a Provider" and complete the application form Provide Business Details: Business name, services offered, location, pricing Verification: Our team reviews your application and verifies your credentials Setup Profile: Create your provider profile with photos, description, and services Set Availability: Configure your working hours and booking calendar Go Live: Once approved, your profile goes live and clients can start booking The approval process typically takes 2-3 business days.

Question 26

What are the fees for service providers?

Accepted Answer

Zaveato operates on a commission-based model: No Setup Fees: Free to create your provider profile No Monthly Subscription: No fixed monthly costs Commission on Bookings: We charge a small percentage commission on completed bookings You Set Your Prices: You have full control over your service pricing This means you only pay when you get business through Zaveato. For detailed commission rates, please contact us or check the provider terms during signup.

Question 27

How do I manage my bookings as a provider?

Accepted Answer

The Provider Dashboard gives you complete control: Calendar View: See all your bookings at a glance Real-Time Notifications: Get instant alerts for new bookings Booking Management: Accept, reschedule, or cancel appointments Availability Control: Set working hours, breaks, and time off Service Management: Add, edit, or remove services and pricing Client Information: Access client details and appointment notes Reporting: Track earnings, booking statistics, and performance

Question 28

How do I get paid as a provider?

Accepted Answer

Provider payments are handled securely and efficiently: Payment Collection: When clients book and pay online, payments are held securely Release Schedule: Payments are released to you after the appointment is completed Payout Frequency: Regular payouts (weekly or monthly, depending on your settings) Direct Deposit: Money is transferred directly to your registered bank account Commission Deduction: Zaveato's commission is automatically deducted Payment Reports: Detailed breakdowns available in your dashboard For "Pay at Venue" bookings, you collect payment directly from the client, and only pay commission on the booking value.

Question 29

Can I set my own availability?

Accepted Answer

Yes! You have complete control over your schedule: Working Hours: Set different hours for each day of the week Breaks: Block out lunch breaks or personal time Time Off: Mark holidays, vacations, or days off Buffer Time: Add preparation time between appointments Service Duration: Set specific durations for each service Last-Minute Bookings: Control how far in advance clients can book Recurring Schedules: Set up weekly patterns that repeat Changes to your availability update in real-time, so clients only see slots when you're actually available.

Question 30

What happens if I need to cancel a booking?

Accepted Answer

As a provider, you should avoid cancellations when possible, but we understand emergencies happen: Cancellation Process: Cancel through your dashboard with a reason Client Notification: Client receives immediate notification and full refund Rescheduling Option: Offer alternative times to the client Impact on Rating: Frequent cancellations may affect your provider rating Professional Courtesy: Cancel as early as possible to minimize client inconvenience Best Practice: Keep your calendar up-to-date to prevent double-bookings and cancellations.

Question 31

How do I open a shop on Zaveato?

Accepted Answer

Opening your shop on Zaveato is simple: Sign Up: Click "Become a Partner" and select "Shop Owner" Shop Details: Enter your business name, address, and description Add Products: Upload your products with images, descriptions, and prices Set Up Delivery: Configure delivery zones, fees, and collection options Go Live: Publish your shop and start accepting orders The setup process typically takes 15-30 minutes.

Question 32

What are the fees for shop owners?

Accepted Answer

Zaveato operates on a commission-based model: No Setup Fees: Free to create your shop No Monthly Subscription: No fixed monthly costs Commission on Orders: We charge a small percentage commission on completed orders You Set Your Prices: Full control over your product pricing You only pay when you make sales through Zaveato. For detailed commission rates, please check the partner terms during signup.

Question 33

How do I manage orders?

Accepted Answer

The Shop Dashboard gives you complete order management: Order Notifications: Get instant alerts when new orders come in Order Status: Update status as you process orders (received, preparing, ready, dispatched) Customer Details: View delivery addresses and customer notes Order History: Access all past orders and customer information Analytics: Track sales, popular products, and revenue

Question 34

Can I offer both delivery and collection?

Accepted Answer

Yes! You can offer both options: Home Delivery: Set delivery zones, minimum order values, and delivery fees Click & Collect: Allow customers to order online and collect from your shop Collection Slots: Define available collection times Delivery Radius: Set how far you're willing to deliver You can enable one or both options based on your business needs.

Question 35

How do I get paid for orders?

Accepted Answer

Shop payments are handled securely: Payment Collection: When customers pay online, payments are held securely Release Schedule: Payments are released after orders are fulfilled Payout Frequency: Regular payouts to your bank account (weekly or monthly) Direct Deposit: Money transfers directly to your registered bank account Commission Deduction: Zaveato's commission is automatically deducted Sales Reports: Detailed breakdowns available in your dashboard

Question 36

How do I add and manage products?

Accepted Answer

Product management is straightforward: Add Products: Upload photos, descriptions, prices, and stock levels Categories: Organise products into categories for easy browsing Variants: Add size, colour, or other product options Stock Tracking: Monitor inventory and get low stock alerts Bulk Import: Upload multiple products at once (CSV import) Product Status: Mark products as active, draft, or out of stock

Question 37

How do I place an order?

Accepted Answer

Ordering is easy: Browse shops in your area or search for specific products Add items to your basket Choose delivery or click & collect Enter your delivery address (if applicable) Review your order and pay securely Track your order and receive updates You can order from multiple shops in a single session, though each shop order is processed separately.

Question 38

What delivery options are available?

Accepted Answer

Delivery options vary by shop: Home Delivery: Get products delivered to your door (availability depends on shop's delivery area) Click & Collect: Order online and pick up from the shop Same Day: Some shops offer same-day delivery Scheduled Delivery: Choose a delivery slot that suits you Delivery fees and minimum order values are set by each shop and displayed clearly before checkout.

Question 39

Can I track my order?

Accepted Answer

Yes! Order tracking is available: Order Confirmation: Receive an email immediately after ordering Status Updates: Get notified when your order is being prepared, dispatched, or ready for collection My Orders: View all your orders in your account dashboard Delivery Notifications: Receive updates when your order is on its way If you ordered as a guest, use your email and order reference to track your order.

Question 40

Can I cancel or change my order?

Accepted Answer

Order changes depend on the status: Before Processing: Contact the shop immediately to request changes Being Prepared: Changes may not be possible once preparation starts Dispatched: Cannot be cancelled once shipped Click & Collect: Cancel before collection slot for full refund Each shop has their own cancellation policy, which is shown before you complete your order. Contact the shop directly through your order page for any issues.

Question 41

What if there's a problem with my order?

Accepted Answer

If you have an issue with your order: Go to "My Orders" in your account Find the order and click "Report Issue" Describe the problem (missing items, damaged goods, wrong products) The shop will be notified and respond to resolve the issue Most issues are resolved within 24-48 hours. If you're not satisfied with the shop's response, contact Zaveato support for assistance.

Question 42

How do returns work?

Accepted Answer

Returns policies vary by shop: Return Window: Most shops accept returns within 14-30 days Condition: Items must be unused and in original packaging Food Items: Perishable goods typically cannot be returned Refund Process: Once the shop accepts the return, refunds are processed within 5-10 business days Check the shop's specific return policy on their page before ordering. Contact the shop through your order page to initiate a return.

Question 43

How do I reset my password?

Accepted Answer

If you've forgotten your password: Click "Sign In" and then "Forgot Password?" Enter your registered email address Check your email for a password reset link Click the link and enter your new password Confirm your new password The reset link is valid for 24 hours. If it expires, simply request a new one. Security Tips: Use a strong, unique password Don't share your password with anyone Change your password regularly

Question 44

How do I update my profile information?

Accepted Answer

To update your account details: Sign in to your account Click on your profile icon or name Select "Account Settings" or "Edit Profile" Update your information (name, email, phone, address) Save changes Email Changes: If you change your email address, you'll need to verify the new email before it becomes active. Provider Profiles: Business information can be updated through the Provider Dashboard under "Profile Settings".

Question 45

Can I delete my account?

Accepted Answer

Yes, you can delete your account at any time: Go to Account Settings Scroll to "Account Management" Click "Delete Account" Confirm deletion and provide feedback (optional) Important Notes: Active Bookings: Cancel all upcoming appointments before deleting your account Data Retention: Some data may be retained for legal and financial compliance Permanent Action: Account deletion cannot be undone Provider Accounts: Settle all pending payments before deletion Alternatively, you can deactivate your account temporarily instead of permanent deletion.

Question 46

How do I change my email address?

Accepted Answer

To change your email address: Sign in and go to Account Settings Click "Change Email" Enter your new email address Enter your current password for verification Check your new email for a verification link Click the verification link to confirm Your email will be updated once verified. All future communications will be sent to the new email address.

Question 47

Why am I not receiving emails from Zaveato?

Accepted Answer

If you're not receiving our emails, try these steps: Check Spam/Junk Folder: Our emails sometimes get filtered Add to Safe Senders: Add orders@zaveato.co.uk and support@zaveato.co.uk to your contacts Check Email Settings: Ensure email notifications are enabled in your account Verify Email Address: Confirm your email address is correct in your profile Email Provider Blocking: Some email providers have strict filters If problems persist, contact our support team with your registered email address, and we'll investigate.

Question 48

Is my personal information secure?

Accepted Answer

Yes, we take data security and privacy very seriously: GDPR Compliant: We follow UK and EU data protection regulations Data Encryption: All data is encrypted in transit and at rest Secure Infrastructure: Industry-standard security measures and monitoring Privacy Policy: Clear policy on how we collect, use, and protect your data Limited Access: Only authorized personnel can access personal data No Data Selling: We never sell your personal information to third parties Regular Audits: Security practices reviewed and updated regularly Read our full Privacy Policy for complete details.

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